Your Privacy Is Our Commitment
Your personal information is stored with the highest level of security on the jy999 platform. This policy explains how we collect, use, and protect your data.
This Privacy Policy ("Policy") applies to users of the jy999 platform. By reading it, you will understand what information we collect, why we collect it, and how we keep it secure. Continuing to use our platform means you accept the terms of this Policy.
Information We Collect
We collect various types of information to register your account and provide services at jy999. Each piece of information is collected for a specific purpose and only with your consent. The following types of information may fall within the scope of our collection:
a. Personal Identification Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details (if identity verification is required)
b. Financial Information
- bKash, Nagad, Rocket, and Upay account numbers or mobile wallet details
- Transaction history, deposit amounts, and withdrawal records
- Pattern analysis data for detecting suspicious financial activity
c. Technical and Usage Information
- IP address, browser type, and operating system
- Device identifier (Device ID) and cookie data
- How long and how often each page on the platform has been visited
- Game play history and betting behavior
Purpose of Using Information
The information we collect is used solely to improve the quality of your service and ensure secure transactions. jy999 never sells your personal information to third parties.
Service Operation and Improvement
Information is used to manage your account, process transactions, and provide bonuses. It also helps maintain customer service standards and resolve technical issues quickly.
Security and Fraud Prevention
We monitor transaction patterns to prevent unauthorized access to accounts, detect suspicious transactions, and prevent money laundering. This helps create a safe environment for all users.
Legal and Regulatory Obligations
Information may be provided to comply with applicable laws and regulations, or in response to legitimate requests from legal authorities. In such cases, we always follow a policy of disclosing the minimum amount of your information necessary.
Contact & Support
We use your email or mobile number to send you important account notifications, transaction confirmations, and support-related messages. If marketing messages are sent, your prior consent will be obtained and you may opt out at any time.
Data Storage and Security
jy999 uses industry-standard technology and practices to protect your personal information. Our security framework consists of the following layers:
SSL Encryption
Our entire platform is secured with 256-bit SSL encryption. Every piece of data transmitted between your browser and our servers travels in encrypted form, making it impossible for third parties to read.
Two-Factor Authentication
Two-Factor Authentication is available for added protection of your account. When enabled, unauthorized access to your account is blocked even if your password is known.
Secure Data Storage
Our servers are located in data centers protected by high-level physical and cybersecurity measures. Passwords and sensitive information are stored in hashed form, never in directly readable form.
Around-the-Clock Monitoring
Our security team monitors systems 24/7. Any unusual activity is quickly detected and acted upon, and you are alerted immediately if necessary.
Data Retention Period
We retain necessary information for as long as your account is active. After account closure, certain information may be kept for a defined period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted.
Sharing Information with Third Parties
jy999 never sells your personal information or shares it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
- Payment processors: The minimum necessary information (such as mobile number and amount) is sent to the relevant payment gateway to process transactions via bKash, Nagad, Rocket, and Upay.
- Technology service providers: Technology partners involved in operating our platform work under strict confidentiality agreements and are given access only to the information necessary to provide their services.
- Legal authorities: We are required to provide relevant information in response to a valid court order or a legitimate request from a law enforcement agency. In such situations, we always comply with applicable law.
- Fraud detection services: Anonymized or encrypted data may be shared with specialized providers for cybersecurity and fraud prevention.
- Business restructuring: In the event of a company merger or sale, user information may be transferred to new ownership, but this Policy will remain unchanged.
In all of the above cases, we follow a "minimum data use" principle — meaning only as much as is strictly necessary is shared with third parties.
Cookies and Tracking Technologies
The jy999 platform uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser or on your device.
Types of Cookies and Their Use
- Essential cookies: These cookies are necessary for maintaining login sessions and security verification. Without them, the platform will not function properly.
- Functional cookies: These cookies are used to remember your preferred language, game filters, and other settings, making your next visit more convenient.
- Analytics cookies: Anonymous data is collected to understand which parts of the platform are used most and to improve the user experience.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Your Rights and Controls
jy999 places the highest importance on your rights over your personal information. You may exercise the following rights:
Right to Access
You may request to know what information we hold about you at any time. Our support team is obligated to fulfill your request.
Right to Correction
If any information is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting support.
Right to Deletion
You may request deletion of information that is not subject to legal obligations. This right applies after account closure.
Right to Object to Processing
You may object to the use of your information for marketing messages or specific purposes. Contact support and we will act promptly.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time.
Protection of Minors
jy999 is a platform strictly operated for users aged 21 and above. We take special care to protect the privacy of minors.
- We do not knowingly collect any personal information from anyone under the age of 21.
- The age verification process is strictly followed during registration.
- If information from a minor has been collected, it will be deleted immediately.
- Parents or guardians may notify the support team about any suspicious registration.
For users aged 21 and above only.
Policy Changes and Updates
We may update this Privacy Policy from time to time due to changes in technology, the addition of new services, or legal requirements. For any significant changes, we will:
- Display a clear notice on the platform
- Registered users may be notified by email
- The "Last Updated" date of the revised policy will be noted at the top of the page
- Re-consent may be obtained for significant changes
If you continue to use the platform after a policy change, you will be considered to have accepted the new policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, our support team is always here for you.
Live Chat Support
Instant assistance is available via 24/7 live chat. Our expert team is always ready to help in both Bengali and English. Use the chat option after logging in to the platform.
Email Support
For detailed privacy-related requests, write to our support email:
[email protected]
We treat your privacy requests with the utmost seriousness. After verifying your identity, we will respond to your request within a reasonable time.